FAQs

Frequently Asked Questions

These FAQs address common inquiries and help customers feel informed and confident when shopping at Bow Street Beverage. If you have any additional questions or need further assistance, feel free to contact us directly or visit our stores.

1. What are your store hours?

  • Answer: Our Portland store is open Monday through Saturday from 9 AM to 8 PM and Sunday from 10 AM to 6 PM. Hours at our Wells location change seasonally. Wells is currently open Tuesday through Thursday from 10 AM to 6 PM, Friday and Saturday from 10 AM to 7 PM, Sunday from 11 AM to 6 PM, and CLOSED Monday. Please check our website or social media for any holiday hours or special closures.

2. Do you offer home delivery?

  • Answer: Yes, we offer home delivery for our wide selection of beverages from both our Portland and Wells stores. You can order online, and we’ll deliver directly to your door. Delivery is available for customers within our service area.

3. Can I purchase a gift card online?

  • Answer: Absolutely! You can purchase Bow Street Beverage gift cards online in various denominations. They make the perfect gift for any occasion and can be used at both our Portland and Wells locations.

4. Do you carry local Maine-made products?

  • Answer: Yes, we proudly feature a wide range of Maine-made products, including craft beers, wines, spirits, and non-alcoholic beverages. Supporting local producers is a key part of our commitment to the community.

5. Do you host events or tastings?

  • Answer: Yes, we have free tastings in both Portland and Wells several days every week, and we regularly host tastings and educational events in our Tasting Room. These events are a great opportunity to explore new products, meet local producers, and learn more about your favorite beverages. Follow us on social media for the latest event updates.

6. Can I place a wholesale order for my restaurant or bar?

  • Answer: Yes, we offer a comprehensive wholesale program for restaurants, bars, and other on-premise businesses. We provide flexible delivery schedules with no additional fees, custom order sheets, and multiple payment options. Visit our wholesale page for more details and to get started.

7. What types of payment do you accept?

  • Answer: We accept all major credit cards, debit cards, and cash. For wholesale clients, we offer multiple payment options to suit your business needs.

8. Do you offer custom order services for events or special occasions?

  • Answer: Yes, we offer personalized consultation services to help you select the perfect beverages for your event. Whether you’re planning a wedding, corporate event, or private party, our team is here to assist with custom orders and ensure everything goes smoothly.

9. Do you offer non-alcoholic beverage options?

  • Answer: Yes, we carry a variety of non-alcoholic beverages, including craft sodas, mixers, and alcohol-free beer, wine and spirits. We believe that everyone should have access to great-tasting beverages, regardless of their preference for alcohol.

10. Do you have products containing THC or CBD?

  • Answer: Yes, we offer a selection of hemp-based THC and CBD products, including beverages and beer. These products are sourced from reputable producers and are available for purchase in-store. Please consult our staff if you have any questions about these offerings.

11. Can I return or exchange products?

  • Answer: Unfortunately, returns and exchanges are not permitted by Maine State law except in cases of damage or spoilage. However, if there is a quality or safety issue with your product, please email us here with a description, picture of the product and a copy of the receipt and we will make every effort to immediately resolve the situation.

12. How can I stay updated on new arrivals and events?

  • Answer: The best way to stay informed about our latest products and events is by following us on Instagram and Facebook. You can also sign up for our email newsletter through our website to receive updates directly in your inbox.

12. Do you sell lottery tickets?

Answer: Yes, we do.